Delivery and Return
We ship your order with Canada Post, GLS and others including a tracking number and signature.
We do not ship to PO boxes for security reasons.
Each package is insured for the purchase value.
Processing time: on average ** 1 to 2 working days ** (excluding public holidays).
Alberto Bijoux is not responsible for parcels returned or undelivered due to an incorrect, incomplete, or outdated address provided at checkout. It is the customer's responsibility to ensure the delivery address is accurate at the time of ordering.
Should a parcel be returned due to an invalid address, reshipping fees are the customer's responsibility.
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Canada
Free delivery for all of Canada.
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UNITED STATES
$19.99 delivery charge for all orders under $100.
Free shipping on orders of $50 or more.
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Europe
$19.99 delivery charge for all orders under $100
Free shipping on orders of $100 or more.
At Alberto Bijoux, we want you to be 100% satisfied with your jewelry.
Here are the options available within 10 days of receipt:
Exchanges: free
Return for store credit: free, full value voucher
Return for refund: possible, with proof of purchase.
Nine- Not worn
- In its original packaging
- Accompanied by the original receipt
- Shipping charges are non-refundable
- Return costs are the customer's responsibility
- Items on sale or promotion
- Jewelry that has undergone modification, repair or engraving
- Earrings and body jewelry (piercings) — for hygiene and safety reasons
