Refund policy
At Alberto Bijoux, your satisfaction comes first — we want you to be 100% happy with your jewelry. You have the following options within 10 days of receiving your order:
Exchanges: Free of charge
Return for store credit: Free, full credit of the purchase amount
Return for refund: Possible with proof of purchase
Conditions
To be eligible, the jewelry must be:
Brand new
Unworn
In its original packaging
Accompanied by the original receipt
Please note:
Shipping fees are non-refundable
Return shipping costs are the responsibility of the customer
Non-returnable items
For hygiene and safety reasons, the following items cannot be returned:
Items on sale or promotion
Jewelry that has been modified, repaired, or engraved
Earrings and body jewelry (piercings)
Exchanges: Free of charge
Return for store credit: Free, full credit of the purchase amount
Return for refund: Possible with proof of purchase
Conditions
To be eligible, the jewelry must be:
Brand new
Unworn
In its original packaging
Accompanied by the original receipt
Please note:
Shipping fees are non-refundable
Return shipping costs are the responsibility of the customer
Non-returnable items
For hygiene and safety reasons, the following items cannot be returned:
Items on sale or promotion
Jewelry that has been modified, repaired, or engraved
Earrings and body jewelry (piercings)